Disclaimer

Every effort has been made to insure the accuracy of the information contained on this website, however, MrEnergy LED's accepts no responsibility for typographical or informational errors or omissions. Prices, applications, product specifications and/or part numbers are subject to change without notice.

Check your state and local laws regarding the use of any of our products. Prices, materials, design, specifications and part numbers are subject to change without notice. If there is any specific application question please contact MrEnergy LED's before purchasing, to verify application/ fitment. Using parts not intended for an application can result in breakage and is not recommended.

No warranty whatsoever will be valid if the defect was caused by abuse, negligence and/or mishandling. MrEnergy LED's reserves the right to make this determination. MrEnergy LED's reserves all rights for determination and execution for all warranty claims. All merchandise sold by MrEnergy LED's is subject to the Original manufacturer's warranty, if any, and is subject to submission to the manufacturer for approval for repair or replacement of merchandise. The warranty period varies from product line to product line.

MrEnergy LED's reserves the right to refuse any business regardless of order status.

Information Provided:

MrEnergy LED's prides itself on the technical knowledge and accuracy of the information displayed in our FAQs, catalog, or elsewhere on this site. However, should you choose to rely on any instructions, specifications, tips, diagrams, schematics, or any other text or graphics that we produce or display, you do so at your own risk. MrEnergy LED's will not be held liable for any damage or injury caused while relying on any information obtained from this web site, emails, or any other contact with an MrEnergy LED's employee.

All information and graphics produced by MrEnergy LED's or served on www.mrenergyleds.com are Copyrighted by Versions Innovative Design and may not be reproduced without prior permission. All information, images, or other data submitted to MrEnergy LED's or through www.mrenergyleds.com, becomes the property of MrEnergy LED's."Hot linking" to any files on this site is strictly forbidden.


Conditions of Sale:

All orders must be placed online. All products sold by MrEnergy LED's are sold "as is". Unless otherwise noted, all products are factory brand new and include manufacturer's warranties, if applicable. Stock availability is subject to change without prior notice. Orders are filled in a first-in, first-out basis. If a product is sold out after an order is placed, but before the order is filled, customers will be notified via email only if the restocking orders will take longer than three (3) business days to receive. If the sold out product will be back in stock within three (3) business days, the order will be filled and shipped as soon as the product is available, without notifying the customer.

Product images used on our website are for illustration purposes only and may differ from the actual products.

Please allow 24-48 hours to process orders.


Prices & Tax:

All prices are subject to change without prior notice. All prices are listed in US Dollars and do not include applicable sales taxes.

We try to run specials for a full calendar month, starting on the 1st of the month, to avoid issues of having a customer buy something, only to see a reduced price a few days later. If a product is going to be on sale, it will generally be on sale within the first few days of each month, however, fluctuations in market prices may dictate a price change at any time.


Payment:

MrEnergy LED's accepts Paypal, American Express, Discover, Visa and MasterCard, as well as debit/check cards which have the Visa or MasterCard logos on them. MrEnergy LED's only ships to the card billing address. All orders must be paid in full prior to shipment. We do not, and will not, ship COD.


Fraud Prevention:

Through the use of a real-time gateway, we verify customers' address, CVV, and several other factors to reduce the risk of fraudulent transactions. Due to these fraud screening factors, some legitimate customers may occasionally be declined for a charge, and we apologize to you in advance. Please contact us if you are declined and are not sure why.

If, at our sole discretion, there is any suspicion of fraud, we reserve the right to withhold shipment for such time as it takes to prove or disprove a possible fraud attempt. Customers will be notified if an order is being held over for this reason and may be required to fax a copy of a legal and unexpired photo ID with their current address and signature, as well as the front and back of the credit/debit card used for the order.

Detailed information for attempted fraudulent purchases will be reported to all necessary entities, including, but not limited to, the card issuer and all applicable law enforcement agencies. MrEnergy LED's takes fraud seriously and WILL prosecute to the fullest extent allowed by law.


Special Orders:

Special Order items are generally products not readily available to us require extra time, effort and expenditure to acquire for sale. Special Order products must be paid for in advance and are non-returnable and non-refundable under any circumstances. Cancellations and/or other order changes in regard to Special Order product(s) are not allowed. Estimated shipping times for Special Order products may vary from actual shipping times without prior notice. We strongly suggest that customers considering purchasing a Special Order item email us for current pricing and estimated shipping times prior to placing an order.


Shipping & Returns

1. MrEnergy LED's does not ship outside the United States or Canada.

2. MrEnergy LED's only ships to the debit/credit card billing address used to purchase the order.

3. Orders are shipped exclusively via United Parcel Service ("UPS"). We will not ship via other carriers.

4. See the map for UPS Ground "In-Transit" times to your location. In-transit times listed are business days, which do not include weekends and holidays, and are estimates only. Transit time may be shorter or longer depending on factors at UPS.

5. A person must be available to accept and sign for packages when they are delivered.

6. Billing addresses are verified prior to shipment, so make sure that online account addresses (what we use for billing and shipping) match the card billing address used for the purchase. Shipping addresses that do not match billing addresses will cause a delay in shipment.

7. Due to possible fraud redirections, we no longer post or send UPS tracking numbers. Your shipped order status will instead include the UPS Scheduled Delivery date in your online account and your status update email. If you are expecting an order that does not arrive on or by your scheduled delivery date, please email us at sales@teamrdr.com.

8. If an order delivery is refused by a customer or is otherwise undeliverable at the fault of the customer, the customer will be responsible for all incurred shipping costs, as well as a 25% restocking fee if the order is subsequently cancelled.

9. Shipping fees are non-refundable under any circumstances.

10. On applicable products, FREE Shipping or Flat Shipping is for Ground service ONLY. You may select other faster shipping methods at their regular costs during checkout. Since shipping to Alaska and Hawaii require air service, free shipping is not available to those states.


Return Merchandise Authorization (RA) Policy:

1. No returns are accepted without a valid Return Authorization (RA) # obtained from MrEnergy LED's in advance.

2. RAs must be requested using the Return Merchandise Authorization Request form in the Order History section of your online account. RMA requests are not accepted via email, telephone or fax.

3. Under no circumstances shall RAs be issued or returns allowed for any items or for any reason, after a period of thirty (30) days from the date of invoice.

4. RA requests are subject to approval and are not a guarantee that returned product(s) will be accepted for refund, replacement, reimbursement or other type of credit if approved. All returns are subject to acceptance guidelines as outlined in our Returns Policy.

5. RA%u2019s are active for a period of seven (7) days, beginning on the date issued. We reserve the right to refuse returns if they are not post marked or otherwise dated as being shipped within seven (7) days of RA issuance. We further reserve the right to refuse issuance of duplicate RA%u2019s for the same part(s) on the same order if your return is not post marked or otherwise dated as being shipped prior to the RA expiration.


Returns Policy:

General Information

1. Under no circumstances shall RA%u2019s be issued, nor will product returns be permitted after a period of thirty (30) days from the date of invoice.

2. An approved RA number from MrEnergy LED's is required prior to returning any and all products. Return Merchandise Authorization requests must be made using the form supplied in your online account.

3. All product returns with an approved RA must be post marked, or otherwise dated as shipped, within seven (7) days of RA issuance date OR within thirty (30) days from the date of invoice, whichever is earlier. Failure to meet either deadline will result in loss of eligibility for return, replacement, or refund.

4. A 25% restocking fee, based on the original purchase price of the item(s) returned, will be assessed on all returned products and will be deducted from any refund.

5. No credit will be given on any returned products that show signs of abuse, that have been modified in any way, that show signs of any physical damage or that have been installed and removed. Installed and removed products may only be returned under the "Damaged upon Received" Terms described in the section below.

6. MrEnergy LED's will inspect any and all returned items. If the product(s) are determined not to be defective and/or not re-saleable for any reason, the return will be denied and the part(s) will be returned to the customer. The customer will be responsible for all incurred costs, including shipping costs to return the product(s).

7. Products returned for any reason other than " Damaged upon Received " (see below) must be in the original, unopened packaging and in re-saleable condition.

8. Returns for any reason must be complete including: accessories, gaskets, hardware, cables, manuals, warranty cards, software and any other accessories and miscellaneous parts included in original packaging. We reserve the right to reduce or refuse credit for any item(s) missing from returned products.

9. Special Orders and Group Buys products are non-refundable.

10. The customer is responsible for all return shipping and handling fees for any and all returns. Any returns received with Freight COD will be refused.

11. All returns must be accompanied by a copy of the original invoice, with the RA # written on it.

12. The RA # must be clearly written on the box that returns are shipped in.


Damaged upon received:

Damaged Freight:

1. All products shipped from MrEnergy LED's are in factory new condition (unless otherwise specified). Thus, any products received damaged by customers are deemed to be damaged during transit. MrEnergy LED's makes every effort to package orders extremely well in order to insure your products arrive in perfect condition, however, if damage should occur during shipping, you must follow these guidelines:

2. It is the responsibility of the customer to begin the Damaged Freight process with United Parcel Service (www.ups.com or 1-800-PICK-UPS). UPS will need to inspect the damaged goods and it is easiest for the customer to set up that appointment to suit their schedule. Have package tracking number(s) available when contacting UPS for a claim.

3. MrEnergy LED's will be notified of a pending claim by UPS, however, customers should also report damaged freight to us within two (2) business days of their receipt so we are aware of the situation and may follow up with UPS regarding the claim if needed. Use the Return Merchandise Authorization request form supplied in your online account.

4. Freight damaged part(s) will only be replaced when the Damaged Freight process with UPS has successfully concluded with a reimbursement.


Manufacturer Defects:

1. If a product is inoperative or otherwise does not work at first use, it may be exchanged for the same product only within thirty (30) days of the date of invoice. After thirty (30) days from the date of invoice, all defective part issues must be directed to the manufacturer of the product under their warranty, if any.

2. Any defective products must be reported to us within thirty (30) days of receipt using the Return Merchandise Authorization form in the online Order History section of your account.

3. No replacement part(s) will be given on any defective products that show signs of abuse or that have been modified in any way.

4. A copy of the original invoice with the RA # written on it must accompany the returned defective part(s).

5. Replacement part(s) will not ship until we receive the defective product(s) back from the customer.

6. The customer must pay for the return shipping to MrEnergy LED's. MrEnergy LED's will only be responsible for shipping fees of replacement part(s) from us to the customer. The shipping method used for replacement part(s) will be UPS Ground unless otherwise noted.

7. All returns must be accompanied by a copy of the original invoice, with the RA # written on it.

8. The RA # must be clearly written on the box that returns are shipped in.